Returns & Refunds
Updated November 1, 2026
Returns and refunds — coffee
Because roasted coffee is a perishable food product, we do not accept change-of-mind returns or exchanges, including differences in personal taste preferences.
Damaged, incorrect or quality-affected orders
If your order arrives damaged, contains the wrong item, or has a freshness or quality problem, please email alturacoffeeincc@gmail.com, preferably within 7 days of delivery, with your order number, a description of the problem and photos where relevant. This requested reporting period does not limit any rights provided by applicable law.
Replacements and returns
We will review the issue and offer an appropriate replacement or refund for affected products. If we request a return for a confirmed error or defect, we will provide instructions and cover reasonable return shipping. Please do not send food products back without contacting us first.
Refunds
Approved refunds are issued to the original payment method. Bank and payment-provider processing times vary. Where an entire order is refunded because of our error, a confirmed defect or non-delivery, the applicable original shipping charge will also be refunded.
Cancellations and consumer rights
For cancellation or address-change requests, contact us as soon as possible. We will help where possible before dispatch. Nothing in this policy excludes or restricts non-waivable consumer rights.